Customer Support Centre

RBC Dominion Securities (DS) Online Helpdesk

For assistance with DS Online, please contact our Helpdesk. They are available Monday to Friday, 8 a.m. to 8 p.m. ET.

By Phone, Email or Secure Message

• Domestic Clients: 1-888-820-8006 (toll free)
• International Clients: 1-416-363-1019
• dsonline@rbc.com
• Under Messages select General Inquiries, RBC Dominion Securities from the To: dropdown

They can help you with

• Technical issues (errors, issues loading pages etc.)
• Assistance with navigating the site/mobile app
• Transferring funds (technical issues, inability to transfer funds)
• Accessing and viewing eDocuments (within 7 years)
• Sending and receiving secure messages
• Updating your profile and/or settings
• Creating or editing watchlists
• Accessing quotes or other market related information

For inquiries related to the following topics, please contact your Investment Advisor

• Account administration
• Retrieving documents past 7 years
• Opening or closing accounts
• Account fees
• Reversing funds transfers
• Performance of your accounts
• Questions related to your holdings
• Questions related to the asset mix of your accounts
• Questions related to your orders